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FAQ & Refund Policy

(FREQUENTLY ASKED QUESTIONS)

 

 

– WHAT IS IPTV?

Internet protocol television (IPTV) is a service that uses the internet to deliver TV services.
In short, It is transmitting audio and video over a computer network instead of cable, terrestrial or satellite.

Internet Protocol Television is digital television delivered to your television through a high-speed internet (broadband) connection.
In this service, channels are encoded in IP format and delivered to the TV through a set-top box.
IP TV service also includes video on demand, which is similar to watching video CDs/DVDs using a VCD/DVD player.

 

– HOW DOES IT WORK?

IP TV converts a television signal into small packets of computer data like any other form of online traffic such as email or a web page. There are three main components of IP TV. First, the TV and content head end, where the TV channels are received and encoded and also other content like videos which are stored. The second component is the delivery network, which is broadband and landline network provided by a telecom operator such as MTNL.

The third component is the set-top box, which is required at the customer location. The packets are reassembled into programming by software in the set-top box. This box is connected between the operator’s broadband modem and customer’s TV.

 

– WHAT ARE THE ADVANTAGES OF IPTV?

The quality of digital video and audio is much better compared with the traditional analog TV.
IP TV uses standard networking protocols, it promises lower costs for operators and lower prices for users. Using set-top boxes with broadband internet connections, video can be streamed to households more efficiently than cable.

 

– WHAT ARE THE BENEFITS OF IPTV OVER TRADITIONAL TV SERVICES?

IPTV offers a cost-effective way of accessing over a thousand channels. In comparison to local cable TV providers, IPTV is less expensive and does not come with any additional costs of buying and installing dishes and antennas. It gives you access to your favorite TV channels from your laptop, tablet or smartphone. Unlike traditional cable TV, IPTV allows you to stream live TV in HD even when you are traveling.

 

– IT’S MY FIRST TIME USING, HOW DO I START?

Choose a package above, an email will be sent after payment with instructions on how to activate your device, or contact us on Contact Us with any questions you might have.

 

– ARE THE CHANNELS ALL IN HD FORMAT?

We have channels in FHD, 4K, 1080P HD and SD format, channels are updated on a daily basis.

 

– CAN I USE THE SERVICE ON DIFFERENT DEVICES?

Our IPTV works on all devices, so you can watch it wherever you are! Be it at home on your TV or on the go on your tablet or mobile device!
You can use (Kodi, Firestick, Smart TV (LG or Samsung), Android TV, Hisense TV, Android (Smartphone, Tablet or Boxes), MAG BOX (All devices), iPhone, iPad, Macbook, XBOX, Windows phone, PC, Laptop and MAC

The service can be active only on one device at any given time if you choose a single connection ( Can be installed on multiple devices as long as only 1 is active)

(or)

If you choose multiple connections you can use it on (2) different devices at the same time without any issues.

 

– CAN I WATCH IPTV FROM ANYWHERE?

Yes, you can access HORIZON WORLD IPTV and watch live TV WorldWide. There are no country restrictions.

Although we don’t need VPN for our IPTV (fix is in place but if you want no interruptions to use a VPN)

But we suggest UK residents to use a VPN while watching EPL matches since there are a court order that has been put in place & many major ISP’s blocks the IPTV servers during that period and if you use the VPN you can access them without any issues.

– IS HORIZON WORLD ALLOWING TO USE VPN?

Only dedicated VPN is allowed for our service.

 

 

 

(REFUND POLICY)

Horizon World will provide a full refund for new customers if notified within one week (7 days) that the customer has changed their mind. This is in addition to the statutory EU rules.

In the EU you have the right to return these purchases within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind.

The 14-day “cooling off” period does not apply, among others, to:

online digital content, if you have already started downloading or streaming it.

Please do request a trial before signing up for the service.

For digital or virtual delivery products sent by email such as activation subscriptions, we will issue refunds but will deduct the cost for the days the activation has been used/activated. e.g. If a £9.99 1 month or 30-day activation is used for 7 days, we will refund you £7.66, which will be 9.99€ less £2.33 which is calculated at £0.33 per day

If your complaint is about service or channel not available, this cannot be taken into account as a reason to return. The IPTV service can be updated & channels can be changed at any time by our provider so we urge you to continue and do not renew when your subscription expires.

 After 7 days we will not issue any refunds unless the service is offline for a period of more than 3 Days.

To request a refund, submit a message via ” CONTACT US” form.