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    FAQ

    • How can I make an order?

      You can choose the best package you need and order via (PayPal, Bitcoin or UK Bank Transfer)
    • How can I change my plan?

      Yes, suppose you chose 12 months single connection and need an extra connection then you can pay an extra £20 and get an extra connection (multi-room) where you can use 2 devices at a time or choose triple connection where you get 3 connections at a time.
      Price- £20/connection (Plus you get a free 1 month added as well)
    • Do you have a money back guarantee?

      Unfortunately we don't offer money back guarantee as we provide the best service and you can test the IPTV before buying and all sales are final and non refundable.
    • What are the internet requirements?

      HORIZON IPTV are super happy to announce that we offer a non-buffer experience, however, you must have a non-buffering internet connection to experience our service.

      In order to stream our premium television packages with no issues, we recommend customers to have an upload and download speed of at least 10 Mbps! Whilst we give our customers the option to try before they commit, we strongly advise that you have the required speeds before purchasing, you can also check your speeds by clicking here
    • Why is my IPTV Buffering?

      Whilst we offer a seemingly buffer free system, this does mean that we DO NOT overload our servers, however, you may experience buffering should you be experiencing issues with internet service provider (ISP) .

      Firstly, please visit the following link by clicking here. If your jitter is above 30 ms then this means you have problems with your internet connection and you must contact them regardless of whether this is only happening during certain times of the day.

      Can HORIZON LTQ IPTV rectify this if i have a high jitter?

      Unfortunately not, sadly this does mean that your ISP is having issues with the latency with one of their servers you are connected to, the only way to fix this is to report the issue directly with them, they will also help you with troubleshooting steps to help rectify this. A few to mention are as follows:

      -Restarting modem/router
      -Restarting all devices
      -Unplugging home phone and wireless printer near my computer (is it interference?)
      -Disconnect all devices attached to your router (wired and wireless) to see if this helps.
    • I have Channel issues?

      Firstly, ensure you complete the necessary steps prior to reporting issues;

      Restart your device that you are using our system with.
      Restart your Router / Modem to ensure all cache is cleared – this is advised to do once per week.
      Check your internet speed for fluctuations, use our speed checker tool by clicking here.
      If all three checkpoints have been completed and you still feel the issue is on our end, please email us.
    • Do I need to use VPN for the IPTV?

      Well, it's always good to be safe and we highly recommend all the IPTV, Premium Passes users using a VPN if you are in the UK or anywhere as it provides high security, encryption, stops your ISP from seeing what you doing, hackers, and many more.
      We provide FREE VPN service to all the customers who purchased the IPTV from us (not available for smart TV, mag-box or zgemma) as they require a VPN router in that case and you can get that from www.fastestvpnrouter.com
      VPN features can all be found on our website www.fastestvpnrouter.com
    • My IPTV is getting blocked?

      Well, all major IPTV providers are getting blocked because of the court order in the UK, EUROPE and many other places in the world and the only way to get over it is using a VPN which you get it from www.fastestvpnrouter.com
      Once you have the VPN enabled on the devices or via router and covered with VPN you will no more have blocks as VPN provides a shield and protection to your IPTV and prevents and bypasses the blocks by your ISP and keeps all your data secure, 100% no log policy, 256 Bit encryption and super fast speeds and servers from all over the world (23+ countries)
      SMART TV, MAG-BOX & ZGEMMA devices users can get the VPN from www.fastestvpnrouter.com
    • Do you have EPL. EFL & i-Follow?

      Yes, EPL, EFL & iFollow is available when using any of the Horizon LTQ subscriptions.